Frequently Asked Questions
Find answers to common questions about JoyfulJeremy’s tech tutoring and services.
Learn more about what is offered, how I work and how I bring joy to your tech journey.
Got more questions? I’m always here to help!
1. What types of technology support do you offer?
I offer support for a wide range of technology needs, from setting up smartphones, tablets, and computers, to troubleshooting tech issues, learning how to use new apps, and helping you feel confident with technology basics. If you’re unsure about anything tech-related, I’m here to help!
2. How much do your tech support services cost?
I believe that technology help should not be a financial burden.
As a result, I offer a no-questions asked pay what you wish sliding scale ($40 – $100 per hour).
3. Who is JoyfulJeremy, and what’s your background in technology?
I’ve been helping people with technology for over 20 years, from teaching my parents to assisting neighbors and friends. You can learn more about my background on the About page, but in short, I love making technology accessible and enjoyable for everyone.
4. Can you help me with setting up my smartphone, tablet, or computer?
Absolutely! I can guide you through setting up new devices, personalizing them to fit your needs, and making sure you feel comfortable using them. We’ll always start with your priority issues and talk through what’s next.
5. How long does a typical session last?
Sessions can range from a few minutes to a few hours, depending on the complexity of the issue. As a result, I book sessions in 30 minute or one hour intervals. When we talk on the phone, I’ll provide my best estimate as we schedule our session. If we go past our scheduled time, we can always schedule another session.
6. What is your approach to teaching technology to beginners?
I believe in patience and understanding. I break down concepts step by step and make sure you feel comfortable before moving forward. There’s no rush—we go at your pace! We can always schedule additional sessions if needed.
7. Can you help with troubleshooting specific tech issues?
Yes! Whether it’s a software issue, device malfunction, or any other tech-related problem, I can often help troubleshoot and find a solution. Sometimes, we may even learn a solution together! However, if it is a complex issue such as a virus infection or hardware failure, I may not be able to help. If I can’t help, I’ll direct you to someone who can!
8. Is there a limit to how many devices or questions I can ask during a session?
Not at all! If we resolve your initial ask and there is still time left in your session, you’re welcome to ask as many questions as you have, and I’ll do my best to answer them all during our time together.
9. Do you offer in-person or remote tech support?
While I prefer in-person consultations, I also offer remote tech support if that’s more convenient for you. No matter where you are, we can find a way to get you the help you need. I do prefer to have our first session in-person though (if possible), just so I can help ensure you’re set up for future remote discussions.
10. Do I need any special software for a remote consultation?
For remote consultations, we may use Zoom, Google Meet, or FaceTime. If you’ve never used one of these tools before, I suggest we meet in person first so I can walk you through the software and how to use it.
11. Are your services available for all age groups?
Yes! I provide tech support for everyone, but I have a special focus on helping older adults navigate technology comfortably and confidently.
12. What if I need ongoing help with technology?
I’m always here to help, whether you need one-time assistance or ongoing support. We can schedule follow-up sessions as needed to ensure you stay confident with your tech.
13. Do you offer discounts for group sessions?
I absolutely love group sessions since they provide opportunities for us all to learn together. Since I work on a sliding scale, feel free to reach out and we can discuss pricing and the best options and content for your group.
14. Can you help me protect my devices from security risks?
Yes, I can help you set up basic security measures to keep your devices safe, such as being savvy while online, utilizing virus protection, utilizing a password manager, updating software, and avoiding common online threats. Note: I take security seriously and want to ensure we all stay safe online.
15. How can I book an appointment with JoyfulJeremy?
You can easily book an appointment by reaching out via phone or email. We’ll set up a time that works best for you! Email: joyfuljer@gmail.com or mobile: 510-473-7708.
16. What areas do you serve for in-person consultations?
I primarily serve Oakland and the San Francisco Bay Area, but feel free to reach out and we’ll see if we can arrange something depending on your location! I do request a fee for longer travel to cover mileage, which we will discuss during our pre-consultation phone call.
17. What makes JoyfulJeremy different from other tech support services?
My approach is friendly, patient, and tailored to your needs. I understand that technology can be overwhelming, so I make sure the process is stress-free, enjoyable, and at your pace.
18. What should I prepare before our consultation?
If possible, have your devices charged and any login information handy. But don’t worry if you forget something—I’m here to help every step of the way!
19. Can you help me learn how to use social media or video calling apps?
Definitely! Whether it’s Facebook, Instagram, or learning how to use FaceTime or Zoom, I’ll guide you through the process and make sure you feel comfortable.
20. How can I follow up if I still have questions after our session?
If you have any questions after our session, feel free to reach out via phone or email. While I can’t be available for on-demand support, I’m always happy to schedule another session!
He's a Guru!
He’s a technology guru! He was able to help me when my microphone just stopped working on my dell computer. He sat with me and we troubleshot the issue together, learning through the process.
Turns out my bluetooth headset was the problem!